Privacy Notice

We value your privacy and strive to ensure that you feel safe when visiting our website and sharing your personal data with us. Your trust is important to us, so we undertake to respect and protect the privacy and personal data of each data subject.

In order to fulfill our obligations to you as our customer, we need some of your personal data. We undertake to collect and process your personal data only when and only to the extent necessary for the implementation of a specific, defined and legal purpose. We take appropriate measures to ensure that the personal data provided to us is always secure and that the processing of your personal data complies with applicable data protection laws and our internal procedures. It is important for us to ensure the transparency of your personal data processing.

Customer data is processed in accordance with the personal data processing requirements established in the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other legal acts related to the protection of personal data, as of 2018. May 25 – General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data).

Concepts used

Personal data – any information related to a natural person (data subject) whose identity is known or can be directly or indirectly determined using the relevant data (eg name, surname, social security code, address, telephone number or other information).
Client – any person who orders, purchases or uses our services.
Anonymized data – information that is no longer associated with a natural person because all personally identifiable elements have been removed from the personal data set.

How do we collect your personal data?

The information we collect about you depends on the services you order or use and what information you provide to us when you order goods and/or services or register on our website.
We collect data:
  • that you provide, for example, when you communicate or have a legal relationship with us, such as purchasing products or services, subscribing to newsletters or contacting us to provide information;
  • which we get from other sources, such as leasing service providers;
You are not required to provide any personal data to us, so if you choose not to do so, we may not be able to sell you goods and/or provide services.

For what purpose do we collect (process) personal data?

Your personal data is processed for the purpose of:
  • ensure that the purchasing process is smooth and post-purchase service is timely and professional,
  • communicate with you, answer your questions,
  • to ensure that your information is accurate and up-to-date,
  • for direct marketing purposes, i.e. i.e. to provide offers, promotions, discounts,
  • for statistical purposes, e.g. in order to determine the most visited products,
  • to contact you if you have forgotten your purchases or if we have detected problems related to completed transactions.

What categories of personal data do we collect?

We process your personal data in order to administer your purchase process in the ISTORE.LT electronic store. To register and buy in the ISTORE.LT online store, you must provide the following information. If you do not provide the necessary personal data, you will not be able to complete the purchase process, and we will not be able to sell you goods or provide you with services. We collect data belonging to the following categories:
  • basic information, for example, first name, last name, e-mail name, contact details, address, phone number, social security code and details of a personal identity document (if a leasing contract is to be concluded), date of birth (if purchase insurance or warranty extension service is provided) ;
  • data related to the provision of goods and/or services, such as invoicing, payment details, information on consent and non-consent to the processing of personal data for direct marketing purposes, contact details and related records;
  • data that is generated using communication tools, such as the IP address used by the Internet user, browsing time, etc.;
  • other data about the use of services, such as data collected using cookies and similar technologies, related to Internet browsing, etc.;
  • other data that is collected based on your consent and that is defined same time when Your request for consent.
ISTORE.LT receives personal data from of the data subjects themselves. All personal data is obtained only after obtaining the consent of the individual. By agreeing to the rules of electronic commerce during the purchase process on the website, you confirm that the personal data you have provided is accurate and correct, and that you are at least 18 years old. If inaccuracies appear, you must correct them immediately.

Legal basis for processing personal data

When processing personal data, ISTORE.LT follows the personal data processing requirements established in the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other legal acts related to the protection of personal data, from 2018. May 25 – General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data).

ISTORE.LT collects and continues to process your personal data only on legal grounds defined in legal acts – in order to conclude and/or perform the contract concluded with you, with your consent, when ISTORE.LT is required to process personal data by relevant legal acts and when personal data needs to be processed due to the legitimate interest of ISTORE.LT (only if the interests of the data subject are not more important).

Normally, the legal basis for processing personal data is a contract with ISTORE.LT (or a request to conclude a contract). Personal data may also be processed with consent (e.g. for direct marketing purposes). Consent must be clearly required, voluntary, comprehensibly explained and contain information about the purpose of data use. Consent to processing personal data can be withdrawn simply and free of charge by contacting e-mail. send an email to info@istore.lt or call +370 674 87407.
For your convenience, you can exercise the right to be forgotten in other ways:
  • If you have an account on the ISTORE.LT website, after logging in to your account and clicking “I;delete account”. Your account and personal data will be deleted and purchase data will be anonymized.
  • If you have given your consent to process personal data for direct marketing purposes, you can revoke your consent at any time by clicking on the link at the bottom of the newsletter or if you have an account on the ISTORE.LT website - in the "News subscriptions" section.

How long do we keep your data?

Collected personal data is stored in printed documents and in our information systems. We store your personal data as long as it is provided by legal acts or taking into account the purposes of data processing, if a longer data storage period is set in them. Personal data is generally stored for as long as reasonable claims may arise from contractual relations. No longer needed personal data is destroyed. We strive not to store outdated or unnecessary information and to ensure that personal data and other customer information is kept up-to-date and correct. We store your data in order to be able to provide you with the necessary information if necessary, to have a proper history of our relationship with you, and to be able to answer all questions related to mutual cooperation.

All your personal data is stored in the system as long as the warranty period of the product is valid, but not less than 2 years.

How do we store your data?

It is very important for us to ensure the security of your personal data. When processing your personal data, we implement specific organizational and technical security measures that help protect personal data from accidental or unlawful destruction, alteration, disclosure and any other unlawful processing. In addition, our security assurance activities include personnel, information, IT infrastructure, including periodic “hacking“ to internal networks and database testing, as well as protection of office buildings and technical equipment.

To whom do we provide your data?

ISTORE.LT is committed to confidentiality when processing personal data. Such an obligation arises the provisions of the Civil Code of the Republic of Lithuania, the Law on Legal Protection of Personal Data of the Republic of Lithuania. Information may be disclosed to other parties if this is necessary for the conclusion or execution of the contract, or for other legitimate reasons. Information may also be provided to other parties at your request, taking into account your contractual obligations to other parties, such as leasing companies, banks or other financial institutions.

We can provide your data to data processors (service providers) who provide us with services (perform work) and process your data on our behalf as the data controller. Data processors have the right to process personal data only in accordance with our odyssey and only to the extent that it is necessary in order to properly fulfill the obligations set out in the contract. With the help of subcontractors, we take all necessary measures to ensure that our data processors have implemented appropriate organizational and technical security measures and maintain the confidentiality of personal data.

Service Providers

In order to fulfill our obligations to you, we share your personal data with companies that provide us with services. These companies can process your personal data only according to our instructions and cannot use them for other purposes. In addition, they must protect your personal data in accordance with the law and our cooperation agreement. We currently cooperate with the following companies:
  • Parcel delivery service UAB “DPD Lietuva”, which uses your personal data to ensure the delivery of goods.
  • Leasing companies UAB “SB Lizingas“, UAB “Mokilizingas, for which data is needed to assess your opportunities to purchase goods by leasing.
    SB Leasing information for customers, how data is collected, used and stored.
  • Paysera LT UAB, which provides the opportunity to pay for the goods purchased in our online store through the online banking system. The security of your data and payment is ensured by the bank server where you make the payment.
  • Database hosting service with personal data UAB "Interneto vizia".
  • Direct marketing company Google Ireland Limited.

Law enforcement institutions, state and self-government institutions

In an effort to fulfill our legal obligation, upon receiving a request, we may transfer your personal data to law enforcement institutions, state and municipal institutions. We may also transfer your personal data to law enforcement agencies, state and local authorities in order to fulfill our legitimate interest in asserting, filing and defending legal claims.

What are your rights?

You have the right to:
  • Get information about your personal data, where and how personal data is collected and how we process it.
  • Apply to us with a request to correct your personal data, stop processing it, destroy it if the data is incorrect, incomplete or inaccurate, or if it is no longer necessary, taking into account the purposes for which it was collected. In this case, you should submit a request, upon receipt of which we will check the information provided and take the necessary actions. It is very important for us to have accurate personal data.
  • Applying to us with a request to destroy personal data or to stop processing it, except for a request to no longer store personal data. Such data are no longer stored only if, after you familiarize yourself with your personal data, you determine that the personal data is being processed illegally or dishonestly.
  • Oppose your personal data to be processed when ie data is processed or is intended to be processed for direct marketing purposes or for a legitimate interest pursued by ISTORE.LT or a third party to whom personal data is provided.
  • Withdraw your consent to process data for direct marketing purposes at any time.
  • You have the right to data portability and the right to demand the erasure of data (the “right to be forgotten”) or to request the restriction of their processing.
If you are concerned about our actions (inaction), which may not comply with the requirements of our privacy policy or legal acts, you can contact ISTORE.LT in any convenient way for you: e-mail send an email to info@istore.lt, by phone +370 674 87407. If you are unable to resolve the issue with us, you have the right to contact the State Data Protection Inspectorate (A. Juozapavičiaus str. 6, 09310 Vilnius, e-mail ada@ ada.lt, phone (8 5) 271 2804), which is responsible for the supervision and control of legal acts regulating the protection of personal data.

If you have any questions related to the processing of personal data or this privacy policy, or suggestions, please contact us.

What are cookies?

Cookies (English “cookies“) – short textual information that websites transmit to the computers or other devices of users browsing them. Depending on the browser, this information is stored either in small separate files or in a common file of cookies saved by various websites. Cookies are used by most advanced websites in Lithuania and abroad. Cookies can only be transmitted if there is such an option in your device settings.

By using cookies, we can receive information about your visit to our website, which helps us provide relevant information, improve our website and its content. Cookies and the data contained in them will not be used for other purposes and will not be transferred to third parties. Our website uses ie types of cookies:
  • User session cookies - created when the user starts a browsing session on a website or browser. They are deleted after closing the browser.
  • Long-term cookies - cookies are stored on the device used by the user. Cookies are not deleted after closing the browser or website. ie cookies are valid for different times depending on the cookie itself;
  • Primary cookies - cookies that are used or created by the website visited by the user. ie cookies are used to adapt to the needs of the website visitor;
  • Third-party cookies - cookies from other websites are placed on the website visited by the user. Cookies of this type are mostly used for data analysis purposes. Google is the most commonly found third-party cookie domains.

How to stop the use of cookies?

You can withdraw your consent to the use of cookies at any time by changing the settings of your internet browser, by turning on all cookies or by turning them on one by one. We warn you that blocking cookies may terminate the user's access to certain functions of the website and their operation, as a result of which browsing may become ineffective or impossible. Imore information is available at AllAboutCookies.org or www .google.com/privacy_ads.html. To set the necessary (desired) cookie options, use the help functions of Internet browsers. You can find information on how to do this on the help pages of the articles.

Our website uses cookies

We generally use information collected through cookies for the following purposes:
  • For the use of functional cookies and the provision of services. Cookies are essential to the operation of our website and ensure a smooth customer experience. For example, if the customer so wishes, he does not need to enter his name, surname, password or other data every time he connects.
  • For the development of services. By monitoring the use of cookies, we can improve our website. We receive information such as which parts of our website are most popular, which websites users connect to our website and how long they spend on our website.
  • For usage analysis. We use cookies to collect statistical data about the number of users visiting our websites and to evaluate the effectiveness of advertising. We may collect information such as e-mails sent for marketing purposes newspapers and newsletters, in order to find out whether e-mail when they were opened and whether they prompted users to take any action, such as whether the user clicked on an email Please follow the provided link to our website.
  • For targeted marketing targeting. By using cookies, we can also collect information in order to provide advertising or content for a particular website, creating different target groups.
All information about the cookies used on the website, their purpose, validity and the data used is presented in the table below. Data on the cookies used:
Cookie name Cookie Description
CART Linking shopping crepeel.
CATEGORY_INFO Istores information in a category on a page, which allows for faster page rendering.
COMPARE Items you have product comparison listo.
CURRENCY Your preferred currency.
CUSTOMER encrypted by your customer ID in the store.
CUSTOMER_AUTH Indicator if you are connected to email. stores.
CUSTOMER_INFO Encrypted version of the client group you belong to.
CUSTOMER_SEGMENT_IDS Istores the client segment ID.
EXTERNAL_NO_CACHE A flag indicating whether history storage is enabled.
FRONTEND Client session ID on the server.
GUEST-VIEW Allows guests to adjust orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Specifies whether history is allowed to be stored.
PERSISTENT_SHOPPING_CART A link to information about your cookie and browsing history if requested by the site.
RECENTLYCOMPARED The product you last compared.
STF Information about the product you shared with your friends via email.
STORE Selected store image or language.
USER_ALLOWED_SAVE_COOKIE Indicates whether the client has allowed cookies.
VIEWED_PRODUCT_IDS Products you viewed.
__zlcid, __zlcmid, __zlcstore, intercom-state, cp_zopim_visited, optimizelyBuckets, optimizelyEndUserId, optimizelySegments Cookies enable live chat functionality on the site.
_ga, _gid Cookies collect information about user behavior on the website and are used to store statistical information.
_gac_UA-77536965-1 A cookie collects information about user behavior on the website and is used to distinguish unique users by assigning them a unique identifier (ID).
gtm_auth The cookie collects information about user behavior on the website and is used to optimize offers.
SSID, DSID, APISID, HSID, SAPISID Cookies collect information about logged in users and are used to distinguish unique users by assigning them a unique identifier (ID).
1P_JAR A cookie is used to collect website statistics and monitor conversion rates.

Links to other websites

Our website may contain links to other websites for which ISTORE.LT is not responsible for the correctness of their content and compliance with applicable legal acts.

News

Upon receipt of your consent to send newsletters to your specified e-mail address. by mail, we provide information about Apple news, special offers or promotions, and other information related to our company to send. After sending the newsletter, we have the opportunity to collect and see statistical data related to your behavior, sent by e-mail. for a while For example, is email when it was opened, what links were clicked. Such messages are sent 1-2 times a month. At any time, you have the right to familiarize yourself with your personal data, which are processed at ISTORE.LT, to demand their correction or destruction. You can revoke the right to process personal data for direct marketing purposes at any time in the following ways:
  • after receiving the newsletter, please click on the newsletter opt-out link at the bottom;
  • if you have an account on the ISTORE.LT website, you can unsubscribe from the newsletter in the "News subscription" section;
  • apply by e-mail send to info@istore.lt or tel. +370 674 87407 with a free form request.
Data processing term: 3 years from the date of receipt of consent. We may transfer personal data to third parties who help us carry out our activities, ensure e-mail sending messages for direct marketing purposes, as well as for advertising platforms Google, for the purposes of forming a target audience. We require such partners to process your data only in accordance with the given instructions and valid legislation ensuring the protection of your data.

Consent

By visiting our website, you agree that you are familiar with the applicable privacy policy and do not object to it.

Data controller code

We are registered with the State Data Protection Inspectorate. Data controller code - P7027.

Personal data protection rules

1. General provisions
1.1 These personal data protection rules (hereinafter - the "Rules") regulate the basic principles and procedure for the collection, processing and storage of personal data based on the data controller UAB "Globus sitis", company code 304123850, in the istore.lt electronic store (hereinafter - "ISTORE ") manages the Buyers' personal data.
1.2. The collection, processing and storage of the buyer's personal data is determined by these Rules, the General ISTORE e-commerce rules, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation and other legal acts.
1.3. ISTORE is guided by the following basic principles of personal data processing:
1.3.1. Personal data is collected for defined and legitimate purposes;
1.3.2. Personal data is handled accurately and fairly.
1.3.3. Personal data is processed legally, i.e. only in cases where:
1.3.3.1. the data subject gives consent, i.e. i.e. agrees to comply with the General Rules of ISTORE electronic commerce;
1.3.3.2. a contract is concluded or executed where one of the parties is a data subject;
1.3.3.3. ISTORE is obliged to process personal data in accordance with the law;
1.3.3.4. personal data must be processed for the legitimate interest pursued by ISTORE or the third party to whom the personal data is provided and if the interests of the data subject are not more important;
1.3.3.5. the data subject gives consent to process personal data for direct marketing purposes;
1.3.3.6. the data subject consents to the recording of cookies used on the website, which help ensure its smooth operation, browsing quality, statistical and marketing purposes.
1.3.4. Personal data is constantly updated.
1.3.5. Personal data is stored for no longer than the established purposes of data processing require.
1.3.6. Personal data is processed only by those employees who have been granted such a right.
1.3.7. All information about processed personal data is confidential.
1.3.8. The processing of personal data is reported to the State Data Protection Inspectorate in accordance with the established procedure.
1.4. Use e-mail store services can:
1.4.1. all able-bodied natural persons, at least 18 years of age;
1.4.2. minors between the ages of fourteen and eighteen only with the consent of their parents, adoptive parents or guardians, except in cases where one's earnings or stipend are independently disposed of;
1.4.3. legal entities;
1.4.4. authorized representatives of all the above persons.

2. Collection, processing, storage of personal data
2.1. ISTORE respects every Buyer's right to privacy. ISTORE processes personal data in order to administer a smooth purchase process in the electronic store, provide relevant information more conveniently, and improve the website and its content. Personal data belonging to the following categories is collected:
2.1.1. Buyer's personal data: name, address, telephone number, e-mail address and other e-mail address. information specified in the store's registration form, personal code and personal identity document data (if a leasing contract is to be concluded), date of birth (if purchase insurance or warranty extension service is provided). These personal data are collected and processed in order to:
2.1.1.1. process the Buyer's orders for goods;
2.1.1.2. issue financial documents;
2.1.1.3. solve problems related to the presentation or delivery of goods;
2.1.1.4. fulfill other contractual obligations.
2.1.2. Data related to the provision of goods and/or services, such as invoicing, payment details, information on consent and non-consent to the processing of personal data for direct marketing purposes, contact details and related records.
2.1.3. Data that is generated using communication tools, such as the IP address used by the Internet user, browsing time, etc.
2.1.4. Other data about the use of services, such as data collected using cookies and similar technologies related to Internet browsing, etc.
2.1.5. Other data that is collected based on your consent and which is defined in detail at the time when your consent is requested.
2.2. Registration e-mail During the visit to the store, the Buyer must provide complete and correct personal data.
2.3. When processing and storing the Buyer's personal data, ISTORE implements organizational and technical measures that ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure, as well as against any other illegal processing.
2.4. ISTORE may use data not directly related to the Buyer's person for statistical purposes, i.e. data about purchased goods. Such statistical data will be collected and processed in such a way as to prevent the disclosure of the Buyer's personal identity or other personally identifiable data.
2.5. The Buyer's personal data is stored for at least 2 years after the Buyer's last connection to the system. At the end of the data storage period, the Buyer's personal data is destroyed or anonymized.

3. Transfer of personal data to third parties
3.1. ISTORE reserves the right to transfer information to third parties:
3.1.1. only 1.3.3.4 of this document. to implement the purposes mentioned in point;
3.1.2. only in accordance with the procedure established by the laws of the Republic of Lithuania.

4. Rights of the subject of personal data
4.1. The subject of personal data has the right to receive information about personal data, where and how personal data is collected and how it is processed.
4.2. The buyer has the right to change and/or update the information provided in the registration form.
4.3. The subject of personal data has the right to apply for the correction of his personal data, to stop processing them, to destroy them, if the data is incorrect, incomplete or inaccurate, or if it is no longer necessary, taking into account the purposes for which it was collected. In this case, you need to submit a request, which ISTORE will check and take the necessary actions upon receipt.
4.4. The subject of personal data has the right to apply to ISTORE with a request to destroy personal data or stop processing it, except for a request to no longer store personal data. Such data are no longer stored only if, upon familiarization with your personal data, it is determined that the personal data is being processed illegally or dishonestly.
4.5 The subject of personal data has the right to object to the processing of his personal data when these data are processed or are intended to be processed for direct marketing purposes or for the legitimate interest pursued by ISTORE.LT or a third party to whom personal data is provided.
4.6. The subject of personal data has the right at any time to withdraw the given consent to process data for direct marketing purposes.
4.7. The subject of personal data has the right to the right to data portability and the right to demand the deletion of data ("right to be forgotten") or to request the restriction of their processing.

5. Transfer of information or claims
5.1. As a buyer who has allowed the processing of his personal data, you have the right to demand the change of personal data or the suspension of their processing, except for storage when the data is processed in violation of the law.
5.2. ISTORE, upon receiving the Buyer's request for personal data processing, will provide the Buyer with an answer no later than within 30 calendar days from the date of the Buyer's request. Only those requests regarding the processing of personal data that are submitted in writing (by e-mail info@istore.lt or by mail Smolensko str. 10D - 38, 03201 Vilnius).

6. Changing the rules
6.1. ISTORE has the right to partially or completely change the Rules by notifying about it by e-mail. in the store, and to the specified e-mail by post
6.2. Additions or changes to the rules take effect from the day they are published, i.e. from the day they are available via e-mail. in the store system.
6.3. If the Buyer does not agree with the new version of the Rules, the Buyer has the right to refuse it in writing (by e-mail info@istore.lt or by mail at Smolensko str. 10D - 38, 03201 Vilnius) with the condition that the Buyer loses the right to use e-mail store services.
6.4. If after the addition or change of the Rules, the Buyer continues to use e-mail. services provided by the store, it is considered that the Buyer agrees with the new version.